Terms & Conditions

Last Updated: 13 August 2025

Welcome to Astrella LTD’s website. By accessing or using www.astrellaltd.com (“the Site”) or our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our Site or services.

1. Who We Are

Astrella LTD (“we”, “our”, “us”) is a UK-based company providing professional web design and related digital services.
Company Name: Astrella LTD
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Contact Email: contact@astrellaltd.com

2. Services We Provide

We offer custom website design and development services, as well as related digital solutions. Full details of our service packages are available on our website or in specific proposals provided to clients.

We may update or improve our services at any time.

3. Using Our Website

You agree to:

Use our website and services only for lawful purposes
Not attempt to disrupt, hack, or damage the Site
Provide accurate and truthful information when submitting forms or making enquiries

4. Intellectual Property

All content, designs, graphics, and code on this Site are owned by Astrella LTD unless otherwise stated. You may not reproduce, distribute, or modify any of our materials without our written consent.

Client project files and deliverables remain the intellectual property of Astrella LTD until full payment is received.

5. Payments & Invoicing

Payments are due according to the schedule outlined in your proposal or invoice
Late payments may result in project delays or additional fees
Services will only commence upon receipt of agreed deposits (if applicable)

6. Refunds & Cancellations

Due to the nature of our services, refunds are generally not offered once work has commenced. If you wish to cancel a project, you must provide written notice, and any completed work up to that point will be invoiced.

7. Limitation of Liability

We are not liable for:

Losses caused by downtime, third-party services, or client actions
Indirect or consequential damages arising from the use of our services or Site

Our liability will never exceed the amount you have paid for the specific service in question.

8. Third-Party Services

Some projects may involve third-party tools, plugins, or hosting services. We are not responsible for their functionality, security, or changes beyond our control.

9. Termination

We reserve the right to suspend or terminate access to our Site or services if you breach these Terms, fail to make payments, or engage in unlawful activities.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised “Last Updated” date.

Contact Us:
If you have any questions about these Terms, please email contact@astrellaltd.com.