Privacy Policy

Privacy Policy

Last Updated: 13 August 2025

Astrella LTD (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you interact with us through our website www.astrellaltd.com, services, and communications.

1. Who We Are

Company Name: Astrella LTD
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Privacy Contact Email: privacy@astrellaltd.com

We operate primarily in the UK & EU and provide web design and related digital services.

2. Information We Collect

We may collect the following types of personal data:

• Name and contact details (email, phone number)

• IP address and device information

• Payment and billing details (when making purchases or payments)

• Any other information you choose to provide through our forms or communications

We also collect data automatically through cookies and similar technologies.

3. How We Use Your Data

We use your data for:

• Providing and managing our services

• Responding to enquiries and support requests

• Processing payments and sending invoices

• Sending marketing and promotional content (if you’ve given consent)

• Improving our website and services via analytics

• Meeting legal and regulatory requirements

4. Sharing Your Data

We only share your data with trusted third-party providers, such as:

• Payment processors (e.g., Stripe, PayPal)

• Marketing tools (e.g., GoHighLevel, Ocoya)

• Analytics providers (e.g., Google Analytics, Facebook Pixel)

All third parties are required to protect your data in line with GDPR standards.

5. Cookies & Tracking

We use:

• Essential cookies for site functionality

• Analytics cookies to understand how visitors use our site

• Marketing cookies to deliver relevant advertising

You can adjust your browser settings to block cookies, but this may affect site performance. For more details, see our Cookie Policy.

6. Data Retention

We keep your personal data only as long as needed to fulfill the purposes it was collected for, or until you request its deletion — whichever comes first.

7. Data Security

We protect your information using:

• SSL encryption on all website transactions

• Secure servers and firewalls

• Restricted access to authorized personnel only (that’s basically just us 😉)

8. Your Rights

Under the UK GDPR, you have the right to:

• Access a copy of your data

• Request corrections or deletion

• Object to or restrict certain processing

• Withdraw consent for marketing

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, contact us at privacy@astrellaltd.com.

9. International Data Transfers

Some of our third-party providers are located outside the UK/EU (e.g., in the US). We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please email privacy@astrellaltd.com.